SHIPPING POLICY

Thank you for shopping at Vilrian. Please review the following information about order processing, shipping rates, delivery estimates, and shipment support.

1. ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During periods of high order volume, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to keep you informed.

2. SHIPPING RATES & DELIVERY ESTIMATES

We offer the following shipping options for eligible orders within the United States:

Shipping Method	Estimated Transit Time	Shipping Cost
Standard Shipping	8–12 business days	$15.00
Standard Shipping on orders of $85 or more	8–12 business days	FREE
Expedited Shipping	4–7 business days	$35.00

Free standard shipping applies to eligible U.S. orders with a qualifying order value of $85 or more. Expedited shipping is charged separately.

Estimated transit times begin after an order has been processed and shipped. They do not include the 1–3 business days required for order processing.

Delivery times are estimates, not guarantees. Carrier disruptions, customs processing where applicable, holidays, and other circumstances outside our control may cause delays.

Final shipping options and charges are displayed at checkout.

3. SHIPMENT CONFIRMATION & ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 24 hours to appear after the carrier receives your shipment.

4. CUSTOMS, DUTIES, AND TAXES

Where applicable, customs duties, import taxes, and other government-imposed charges may be assessed by the relevant authorities.

Unless otherwise stated at checkout, such charges are the customer's responsibility.

5. DAMAGED OR LOST PACKAGES

If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, at support@vilrian.com.

Please include your order number and clear photographs of the damaged item and packaging, if available.

We will review the issue and work with you toward an appropriate resolution, which may include a replacement where applicable.

If your tracking information indicates that a package has been delivered but you have not received it, or if your shipment appears lost, please contact us so we can help review the situation.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.