Refund policy

RETURN & REFUND POLICY

Last updated: [June 15, 2026]

At Vilrian, we want you to love your layered looks. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-DAY RETURN WINDOW
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unworn, unused, in the same condition that you received it, and in its original packaging (including the jewelry box and pouches).

2. HOW TO INITIATE A RETURN
To start a return, please contact us at support@vilrian.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. ORDER CANCELLATION POLICY
We strive to process and ship your orders as quickly as possible. If you wish to cancel your order, please contact us immediately at support@vilrian.com with your order number.

Before Shipment: Orders can be cancelled for a full refund at any time before the package has been shipped and a tracking number has been generated.
After Shipment: Once an order has been shipped and is in transit with the carrier, it cannot be cancelled. In this case, you will need to wait to receive the package and then initiate a standard return process in accordance with our 30-day return policy.

4. RETURN SHIPPING FEES
If the return is due to a product defect or shipping error on our part, Vilrian will cover the return shipping costs.
For all other returns (such as change of mind, incorrect size ordered), the customer will be responsible for paying the return shipping fees. Shipping costs are non-refundable.

5. EXCLUSIONS / NON-RETURNABLE ITEMS
For hygienic and safety reasons, earrings are final sale and cannot be returned (if applicable). Additionally, normal wear and tear over time—including natural fading of gold plating due to exposure to chemicals, perfumes, or water—does not qualify as a manufacturing defect and is not eligible for a refund.

6. REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed to your original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.